Frequently Asked Questions

What geographic area does Modus serve?


Modus pick-up and drop-off addresses must be within Osage County or Tulsa County AND one of the zip codes listed below. Modus is expanding and will add additional zip codes so check back for updates. See the map below, or click here to view our service area interactively.

74103, 74104, 74105, 74106, 74107, 74108, 74110, 74112, 74114, 74115, 74116, 74117, 74119, 74120, 74126, 74127, 74128, 74129, 74130, 74131, 74132, 74133, 74134, 74135, 74136, 74137, 74145, 74146




How will my driver know where to pick my client up if they are being picked up from an apartment or from school?


Since apartments can be tricky, please meet the Modus rider at the leasing office or front entrance of an apartment, unless trip details indicate otherwise. For schools, meet at the front entrance of the school, unless trip details indicate otherwise.




Which holidays does Modus observe?


Unless otherwise noted, transportation will not be provided on the following holidays:

  • New Year's Day - January 1st
  • Martin Luther King Jr. Day - Third Monday in January
  • Memorial Day - Last Monday in May
  • Independence Day - July 4th
  • Labor Day - First Monday in September
  • Thanksgiving Day - Last Thursday in November
  • Thanksgiving Friday - Friday after Thanksgiving
  • Christmas Eve - December 24th
  • Christmas Day - December 25th




What is Modus doing to keep everyone safe during a Modus ride?


  1. The safety of our passengers and drivers are very important to us. Modus is committed to providing safe, reliable transportation during COVID-19. We have modified our policies and procedures to adapt to the current health crisis. Major changes to services include, but are not limited to the following:
  1. Ride requests must be submitted to Modus at least 48 hours before the ride is to occur.
  2. All clients are required to complete a Health Screening over the phone prior to their ride.
  3. No more than two (2) clients are allowed in the same vehicle at any given time.
  4. All drivers and clients are required to conduct a Medical Self-Assessment prior to their ride.
  5. Modus is only providing transportation to and/or from "essential appointments and services".
  6. All rides will be provided by Modus staff. Volunteers will be begin providing rides in Phase 2 of our reopening strategy.
  7. All drivers and passengers over the age of 4 are required to wear a mask at all times during the ride.
  8. No more than two (2) clients are allowed in the same vehicle at any given time.
  9. Clients are prohibited from bringing their own car seats at this time. If a client is traveling with a child under the age of 8 years old, the provider must indicate the type of safety seat needed in the ride request and Modus will provide one. This is to ensure that each child safety seat is properly disinfected before and after each use.
  10. Modus drivers are required to thoroughly disinfect their vehicles before and after each ride.




Can I make a stop or drop-off a passenger somewhere else that’s not listed in the trip details?


No, you must not drop-off clients or stop at any destinations that are not listed in the trip details. The trip details are pre-authorized by Modus staff and the passenger’s care provider and drivers and passengers cannot adjust any details during the ride.

Additionally, Modus will only provide rides to and/or from essential appointments or services. For a service to be considered “essential”, it must fall under one of the following categories.

  • Healthcare
  • Food security
  • Legal services
  • Employment services, job training, or work
  • Housing and financial aid
  • Child care services
  • Educational opportunities




Can passengers bring a friend or parent who is not listed in the trip details?


At this time, only passengers who are receiving services or who are considered essential to the success of the appointment are allowed in the vehicle. Prior to your ride, you will have access to trip details that includes all passengers approved by the passenger’s care provider to be on their Modus ride. Additionally, no more than two (2) clients are allowed in any one vehicle at the same time.




Are passengers allowed to bring their child? Will I have to install a car seat?


Clients are allowed to bring their child on their Modus ride. Any approved passengers will be listed in the trip details. At this time, clients are prohibited from bringing their own child safety seats. This is to ensure that each child safety seat is properly disinfected after each use. Due to this new policy, all rides that require a car seat will be provided and installed by Modus staff only.




What will I need to prepare for giving a Modus ride after June 1, 2020?


At this time, Modus is not utilizing volunteer drivers for phase one of our reopening that is set to begin on June 1, 2020. However, once phase two begins, before you begin giving Modus rides again, you will be required to sign a new form called the COVID-19 Acknowledgement and Liability Waiver. This form will be emailed to you and you will have the option to sign the form electronically. If you have any questions, regarding the waiver, please contact Modus.




What symptoms should I look for when conducting my own medical self-assessment?


Review the list of symptoms below. If you are experiencing two (2) or more of these symptoms, contact the office at least two (2) hours before your first ride of the day.

  • Deep, dry cough
  • Shortness of breath
  • Fever
  • Chills
  • Muscle pain
  • Severe headache
  • Sore throat
  • New loss of taste or smell
  • Persistent pain or pressure in the chest




What resources should I use to learn more information regarding COVID-19?


In addition to Modus’ website, the following websites will have general up-to-date information regarding COVID-19:




Will Modus require everyone in the vehicle to wear masks?


Yes, all drivers and passengers over the age of 4 are required to wear a mask at all times during the ride.




If I can’t provide a ride I’m signed up for, is there a new policy for cancelling?


As a volunteer, you always reserve the right to cancel any upcoming trips for any reason, including inclement weather. If you need to cancel a ride you are providing transportation for, please call our office at (918) 280-9563 as far in advance as possible.





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1519 S. Harvard Ave.

Tulsa, OK 74112

(918) 280-9563

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