EXPERIENCE MODUS

Need a ride to a health or social service appointment? Ask your care provider if they are a Modus Member Agency!

 

Frequently Asked Questions

What is Modus?


Modus is a two-pronged transportation solution for people in Tulsa. It enables people to get to their social service and medical appointments, and ensures they know how to use the city’s transit system.

Our curb-to-curb transportation service, Modus Drive, enables social service agencies to focus on their core services and ensure everyone gets the services they need, while ModusEd trains every high school student at Tulsa Public Schools to use the city’s transit system. Together, Modus and ModusEd increase youth transit use, reduce agency spending on inefficient transportation, and increase access to healthcare and social services.




How much does Modus cost?


Modus is completely free for the passenger. Instead, social service agencies and medical facilities pay an annual membership fee to utilize Modus for their clients. Membership levels vary depending on usage. For more information on how to become a Modus Member Agency, click here.




What geographic area does Modus serve?


Modus pick-up and drop-off addresses must be within Osage County or Tulsa County AND one of the zip codes listed below. Modus is expanding and will add additional zip codes so check back for updates. See the map below, or click here to view our service area interactively.

74103, 74104, 74105, 74106, 74107, 74108, 74110, 74112, 74114, 74115, 74116, 74117, 74119, 74120, 74126, 74127, 74128, 74129, 74130, 74131, 74132, 74133, 74134, 74135, 74136, 74137, 74145, 74146




Where is my driver/where will they park?


When your driver arrives at your pick-up location, they will text you to let you know. Make sure to be on time and look for a car with Modus magnets on each side or our agency’s vehicle with “MODUS” on the side. If you live in a house, the driver will pull up to the curb. If you live in an apartment, the driver will be waiting outside of your apartment’s leasing office. If we are picking you up at school, your driver will be waiting outside of the school’s main entrance.




What is the Modus holiday schedule?


Unless otherwise noted, transportation will not be provided on the following holidays:

New Year's Day - January 1st

Martin Luther King Jr. Day - Third Monday in January

Memorial Day - Last Monday in May

Juneteenth - June 19th

Independence Day - July 4th

Labor Day - First Monday in September

Thanksgiving Day - Last Thursday in November

Thanksgiving Friday - Friday after Thanksgiving

Christmas Eve - December 24th

Christmas Day - December 25th




What is Modus doing to keep everyone safe during a Modus ride?


The safety of our passengers and drivers are very important to us. Modus is committed to providing safe, reliable transportation during COVID-19. We have modified our policies and procedures to adapt to the current health crisis. Major changes to services include, but are not limited to the following: 1. Ride requests must be submitted to Modus at least 48 hours before the ride is to occur. 2. All drivers and clients are required to conduct a Medical Self-Assessment prior to their ride. 3. All drivers and passengers over the age of 4 are required to wear a mask at all times during the ride. 4. Modus drivers are required to thoroughly disinfect their vehicles before and after each ride.




Can my Modus driver take me somewhere other than my appointment?


Modus is not intended for recreational or personal use. Modus is intended to transport clients to and from appointment-based services that are approved by your care provider, which includes but is not limited to Doctors/Dentists/Counseling/Therapy/Tutoring/School Enrollment/Job Training/Testing/Interviews. Your driver will only take you to and from your appointment.




Can my Modus driver stop or drop me off somewhere other than my appointment?


Modus is not intended for recreational or personal use. Modus is intended to transport clients to and from appointment-based services that are approved by your care provider, which includes but is not limited to Doctors/Dentists/Counseling/Therapy/Tutoring/School Enrollment/Job Training/Testing/Interviews. Your driver will only take you to and from your appointment. Drivers will not drop off anyone or stop at any destinations not listed in the trip details. The trip details are pre-authorized by your care provider and passengers cannot adjust any details during the ride. If you need a ride somewhere else besides your originally appointment, please contact your care provider as soon as possible. Any last minute changes cannot be guaranteed, however, Modus will do its best to accommodate any changes.




What if I’m traveling with an additional passenger? (e.g. child, parent, etc.)


Let your care provider, or whomever is scheduling your Modus ride, know this information in advance so they can include it on your Ride Request. Drivers will not be able to take additional riders that are not on the Ride Request. Additionally, only riders who have been enrolled with Modus can ride with us. If you’d like to bring someone with you to your appointment (parent, guardian, child, sibling, significant other, etc.) they must be enrolled with Modus prior to your ride, with the proper paperwork signed.




I need to bring my child. Do I need to bring a car seat?


You are allowed to bring your own child safety seat as long as you have signed Modus' Car Seat Waiver. In addition, Modus has a limited number of convertible car seats and booster seats available, upon request. If you need Modus to provide a child safety seat, notify your care provider before the ride and Modus will provide one for you. Additionally, Modus vehicles can only transport (2) two child safety seats per vehicle. If you need to bring more than two safety seats, please call our office directly. This is to ensure the safety of all Modus riders.




I’m an existing Modus client. Will I need to sign any new forms before my next Modus ride?


If you were enrolled before June 1, 2020 and have not filled out the Rider Agreement During COVID-19, COVID-19 Acknowledgement, and Liability Waiver forms, these will be required for you, your parent/guardian (if you’re under 18), and/or any additional passengers you plan to bring with you to sign before your next scheduled Modus ride.

Please contact your care provider for more information.




What symptoms should I look for when conducting my own medical self-assessment?


Review the list of symptoms below. If you are experiencing two (2) or more of these symptoms, contact the office at least two (2) hours before your first ride of the day.

Deep, dry cough

Shortness of breath

Fever

Chills

Muscle pain

Severe headache

Sore throat

New loss of taste or smell

Persistent pain or pressure in the chest




Which resources should I use to learn more information regarding COVID-19?


In addition to Modus’ website, the following websites will have general up-to-date information regarding COVID-19:

Tulsa Health Department - www.tulsa-health.org/COVID19

Centers for Disease Control and Prevention - www.cdc.gov/coronavirus/2019-ncov/

World Health Organization – www.who.int/covid-19/information




Will Modus require everyone in the vehicle to wear masks?


Yes, all drivers and passengers over the age of 4 are required to wear a mask at all times during the ride. Due to a limited number of masks on-hand, clients are expected to bring their own mask. If you do not have a mask available, contact the Modus office before your ride.




How do I cancel my ride?


The client is responsible for cancelling their Modus ride. If you need to cancel your ride, please respond to the confirmation text that you received prior to your ride. If you cannot text, call Modus at 918.280.9563 or email ride@modustulsa.org to cancel.




What if I need to change my pick up address?


Modus drivers can only drive to the pick-up location and the drop-off location that you confirmed in your text. If you wish to change the pick-up location and/or drop-off location, please let us know by calling (918) 280-9563. If you are under 18, we must speak with a parent or guardian to confirm the new location.




Who can ride with Modus?


Modus is available by referral for clients of Modus Member Agencies who need transportation to access medical or social services, such as doctors, dentists, counseling/therapy, school enrollment and job training. Modus Riders must be referred to Modus through a Modus Member Agency affiliate (i.e. case manager, counselor) and clients under the age of 13 must be accompanied by an adult.