EXPERIENCE MODUS

Need a ride to a health or social service appointment? Ask your care provider if they are a Modus Member Agency!

 

Frequently Asked Questions

What is Modus?


Modus is a two-pronged transportation solution for young people in Tulsa. It enables young people to get to their social service and medical appointments, and ensures they know how to use the city’s transit system.

Our curb-to-curb transportation service enables social service agencies to focus on their core services and ensure young people get the services they need, while ModusEd trains every high school student at Tulsa Public Schools to use the city’s transit system. Together, Modus and ModusEd increase youth transit use, reduce agency spending on inefficient transportation, and increase youth access to healthcare and social services.




How much does Modus cost?


Modus is completely free for the passenger. Instead, social service agencies and medical facilities pay an annual membership fee to utilize Modus for their clients. Membership levels vary depending on usage. For more information on how to become a Modus Member Agency, click here.




What geographic area does Modus serve?


Modus pick-up and drop-off addresses must be within Osage County or Tulsa County AND one of the zip codes listed below. Modus is expanding and will add additional zip codes so check back for updates. See the map below, or click here to view our service area interactively.

74103, 74104, 74105, 74106, 74107, 74108, 74110, 74112, 74114, 74115, 74116, 74117, 74119, 74120, 74126, 74127, 74128, 74129, 74130, 74131, 74132, 74133, 74134, 74135, 74136, 74137, 74145, 74146




Where is my driver/where will they park?


When your driver arrives at your pick-up location, they will text you to let you know. Make sure to be on time and look for a car with Modus magnets on each side or our agency’s vehicle with “MODUS” on the side. If you live in a house, the driver will pull up to the curb. If you live in an apartment, the driver will be waiting outside of your apartment’s leasing office. If we are picking you up at school, your driver will be waiting outside of the school’s main entrance.




What is the Modus holiday schedule?


Unless otherwise noted, transportation will not be provided on the following holidays:

New Year's Day - January 1st

Martin Luther King Jr. Day - Third Monday in January

Memorial Day - Last Monday in May

Independence Day - July 4th

Labor Day - First Monday in September

Thanksgiving Day - Last Thursday in November

Thanksgiving Friday - Friday after Thanksgiving

Christmas Eve - December 24th

Christmas Day - December 25th




What is Modus doing to keep everyone safe during a Modus ride?


The safety of our passengers and drivers are very important to us. Modus is committed to providing safe, reliable transportation during COVID-19. We have modified our policies and procedures to adapt to the current health crisis. Major changes to services include, but are not limited to the following: 1. Ride requests must be submitted to Modus at least 48 hours before the ride is to occur. 2. All clients are required to complete a Health Screening over the phone prior to their ride. 3. No more than two (2) clients are allowed in the same vehicle at any given time. 4. All drivers and clients are required to conduct a Medical Self-Assessment prior to their ride. 5. Modus is only providing transportation to and/or from "essential appointments and services." 6. All rides will be provided by Modus staff. Volunteers will be begin providing rides in Phase 2 of our reopening strategy. 7. All drivers and passengers over the age of 4 are required to wear a mask at all times during the ride. 8. Clients are prohibited from bringing their own car seats at this time. If a client is traveling with a child under the age of 8 years old, the provider must indicate the type of safety seat needed in the ride request and Modus will provide one. This is to ensure that each child safety seat is properly disinfected before and after each use. 9. Modus drivers are required to thoroughly disinfect their vehicles before and after each ride.




Can my Modus driver take me somewhere other than my appointment?


Modus is not intended for recreational or personal use. Modus is intended to transport clients to and from appointment-based services that are approved by your care provider, which includes but is not limited to Doctors/Dentists/Counseling/Therapy/Tutoring/School Enrollment/Job Training/Testing/Interviews. Your driver will only take you to and from your appointment.




Can my Modus driver stop or drop me off somewhere other than my appointment?


Drivers will not drop off anyone or stop at any destinations not listed in the trip details. The trip details are pre-authorized by your care provider and passengers cannot adjust any details during the ride. If you need a ride somewhere else besides your originally appointment, please contact your care provider as soon as possible. Any last minute changes cannot be guaranteed, however, Modus will do its best to accommodate any changes.




What if I’m traveling with an additional passenger? (e.g. child, parent, etc.)


Let your care provider, or whomever is scheduling your Modus ride, know this information in advance so they can include it on your Ride Request form. Drivers will not be able to take additional riders that are not on the form. If anyone you're planning to bring is not currently enrolled with Modus, they must be enrolled with the appropriate forms signed at least 48 hours prior to your scheduled ride.

Keep in mind, due to COVID-19, only passengers who are considered essential to the success of the appointment are allowed in the vehicle, with a maximum of two (2) riders per vehicle.




I need to bring my child. Do I need to bring a car seat?


At this time, clients are prohibited from bringing their own child safety seats. This is to ensure that each child safety seat is properly disinfected after each use. Notify your care provider two (2) days before the ride and Modus will provide one for you.




I’m an existing Modus client. Will I need to sign any new forms before my next Modus ride?


If you were enrolled before June 1, 2020 and have not filled out the Rider Agreement During COVID-19, COVID-19 Acknowledgement, and Liability Waiver forms, these will be required for you, your parent/guardian (if you’re under 18), and/or any additional passengers you plan to bring with you to sign before your next scheduled Modus ride.

Please contact your care provider for more information.




What is the mandatory health screening?


Modus will call you and to conduct a mandatory health assessment 1-2 days before your ride is to occur. Make sure you answer all of the questions truthfully and to the best of your ability. If you fail to complete the assessment by 5:00 PM the day before your ride, your ride will be cancelled. This screening process is to ensure the health and safety of everyone in the vehicle, therefore Modus will not make any exceptions.




What symptoms should I look for when conducting my own medical self-assessment?


Review the list of symptoms below. If you are experiencing two (2) or more of these symptoms, contact the office at least two (2) hours before your first ride of the day.

Deep, dry cough

Shortness of breath

Fever

Chills

Muscle pain

Severe headache

Sore throat

New loss of taste or smell

Persistent pain or pressure in the chest




Which resources should I use to learn more information regarding COVID-19?


In addition to Modus’ website, the following websites will have general up-to-date information regarding COVID-19:

Tulsa Health Department - www.tulsa-health.org/COVID19

Centers for Disease Control and Prevention - www.cdc.gov/coronavirus/2019-ncov/

World Health Organization – www.who.int/covid-19/information




Will Modus require everyone in the vehicle to wear masks?


Yes, all drivers and passengers over the age of 4 are required to wear a mask at all times during the ride. Due to a limited number of masks on-hand, clients are expected to bring their own mask. If you do not have a mask available, contact the Modus office before your ride.




How do I cancel my ride?


The client is responsible for cancelling their Modus ride. If you need to cancel your ride, please respond to the confirmation text that you received prior to your ride. If you cannot text, call Modus at 918.280.9563 or email ride@modustulsa.org to cancel.





 

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1519 S. Harvard Ave.

Tulsa, OK 74112

(918) 280-9563

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